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Going above and beyond
We have discussed it here before: there is adequate customer service and there is superior customer service. Adequate customer service is when problems are resolved, the customer is satisfied, and that...
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Why is Customer Loyalty Important? #infographic
Its no secret that ARMA is fond of infographics lately. We just spotted this customer loyalty infographic at Small Business Trends that we thought you’d enjoy as well. (Go to the original link to...
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